Category Archives: Inspiring Stories

Inspiring Stories from Simon Community Scotland

New film being launched to raise awareness of Simon Community Scotland’s Nightstop Service

A powerful new film about a homeless teenage girl is being launched this week (Wednesday, January 8) at St Mungo’s Academy in Glasgow to raise awareness of Simon Community Scotland’s Nightstop project.

The film, produced by Simon Community Scotland, which works to combat the causes and effects of homelessness, features a teenage girl frightened and alone on the streets at night.

But the hard-hitting film explains ‘It Doesn’t Need to Be Like This’ and offers the young woman a safe place to stay with a Nightstop volunteer host.

It will be shown to fifth and sixth year pupils at EVERY secondary school and students at colleges and universities in Glasgow from January 8.

Simon Community Scotland launched the first stage of their Nightstop campaign – to recruit more volunteer hosts for the service – in October last year with the backing of Deacon Blue star Lorraine McIntosh.

Lorraine revealed for the first time that she had experienced homelessness at the age of 18 when her family lost their home overnight, and the experience has stayed with her for more than 35 years.

Nightstop Glasgow

▶️ Watch | If you are a Glasgow-based 16-25 year-old and you are concerned about having somewhere safe to sleep then we can help. This is our powerful, new Nightstop UK campaign film. It is to be shown to every S5 & S6 pupil across the city, in partnership with Glasgow City Council.

Gepostet von Simon Community Scotland am Montag, 6. Januar 2020

She threw herself behind the Nightstop campaign and asked the people of Glasgow to ‘open their homes and their hearts’ and they did not disappoint.

The charity was overwhelmed with the magnificent response which resulted in nine households signing up and going through training to become hosts. This means they will soon have 18 households in Glasgow who will be able to host young people.

Simon Community Chief Executive Lorraine McGrath, said: “Since we launched in 2018, we have provided 100 safe bed nights of accommodation to young people in crisis, but after this awareness campaign we expect this to rise.

“We were delighted with the response to the first stage of our campaign, and that we’ve had so many people signing up to become volunteers.

“This means that we will be able to help more young people across the city as they need us, keeping them safe and away from ever needing to contemplate a dangerous night on the streets.”

“The cycle of homelessness creates unprecedented risk and danger, for young people those dangers are multiplied across the broad themes of: physical and mental health; drug and alcohol addiction; introduction to criminal activity and/or prostitution. Even one night of sleeping rough can lead to initial exposure to these dangers.

“Offering vulnerable young people a safe, calm place to stay can make all the difference to help them achieve positive outcomes in the future.”

The roll-out of this film has been made possible thanks to help from Glasgow City Council which provides assistance to homeless people, including young people in the city and also commissions the Simon Community to provide a Street Team which works with daily with rough sleepers

Councillor Chris Cunningham, education, skills & early years convener from Glasgow City Council, said: “The council assists people at risk of homelessness in the city, including young people and we are happy to help promote a supplementary service which complements and enhances the work of the Glasgow Health and Social Care Partnership (GHSCP).

“Young people can feel very vulnerable and alone in certain circumstances and need to know and be reassured that there’s help, support and information available from a range of services to help them through a crisis.

“The film will be showed to all senior pupils in Glasgow schools and resonate with anyone that’s in need of assistance now and in the future – our most vulnerable young people are not alone and by working together in partnership with the Simon Community we can offer support to everyone who needs it.”

The service places young people aged 16 to 25 in a safe and warm home for the night, provided by a vetted and approved volunteer, to prevent them becoming homeless.  

Hosts offer a private bedroom, a hot meal, and shower. A range of toiletries and other essentials are also provided by Simon Community Scotland.

Nightstop is designed to prevent young people from sleeping rough, “sofa surfing”, or staying in unsuitable accommodation where they could be at risk, or even end up on the streets.

A young person can stay for one or two nights – or up to three weeks – depending on their circumstances and not necessarily with the same host. During this time the Nightstop team will provide wraparound support where necessary, led and informed by the young person.

Each host is extensively trained, has ongoing support, and there is a very significant safeguarding process in place.

Without Nightstop I Don’t Know Really Where I Would Have Ended Up – Jamie

We’re looking for the generous people of Glasgow to open their homes and hearts to vulnerable young people at risk by providing a bed for a night or two. As part of our campaign, we are profiling some of the guests and their hosts, to find out what Nightstop Glasgow means to them. We kick-off with Jamie Hughes…

Jamie Hughes (18) used Nightstop in February 2018 after he was kicked out of his family home where he lived with his mum and younger brother.

He’d been arguing a lot with his brother, and due to his mum’s poor health, she felt that she could no longer cope with Jamie living at home with them.

Unusually, Jamie stayed with the same Nightstop host for five nights, then he was transferred by our Nightstop team to a hostel until they could find more permanent housing for him.

Jamie, who is currently undergoing hormone therapy treatment to transition from female to male, said: “Usually you just stay with a host for three nights, so I was very lucky to be with the same person for all five nights.

Deacon Blue star Lorraine McIntosh today launches our new campaign, asking people in Glasgow to ‘open their hearts and homes’ to some of the most vulnerable young people in her home city. In this new film, Lorraine visits Geraldine, one of our Nightstop Glasgow community hosts to find out more…

Gepostet von Simon Community Scotland am Freitag, 11. Oktober 2019

“When someone from the Simon Community told me about Nightstop scheme I was very suspicious at first.

“It all sounded a bit sketchy, but I’m so glad that I did it now.

“Without Nightstop I don’t know really where I would have ended up.

“I could have easily been forced to sleep on the streets.

“The Simon Community has really helped me by providing me with somewhere to live from the start.

“I’d encourage anyone else who ends up homeless to keep an open mind about Nightstop and to relax – it will all work out just fine.

“The Nightstop team really look after you and the hosts make you feel very welcome.”

Jamie now lives in longer-term shared accommodation in the south side of Glasgow with one other person, which was arranged through our Shared Living housing scheme.

He’s currently studying Care at college and his passion is youth work because he wants to help other young people who find themselves in difficult life situations.

Deacon Blue singer Lorraine McIntosh is to host a no-obligation Nightstop Information Evening for people who are interested in finding out more about becoming a Nightstop host. It will take place on 24 October 2019. If you would like to attend please register via  

Trusty Paws dog clinic

Trusty Paws is a monthly drop in service in the Hub for any person experiencing homelessness who has a dog.

At the drop-in clinic, anyone experiencing homelessness can bring their dog to be checked over, they can get appropriate advice and their dog can receive vaccinations.

In addition to this, the owner of the dog can build up a relationship with the student vets and the Simon Community Staff at the drop-in. This may open up opportunities for providing additional support and help to access relevant services.

It’s great to be working with the folk from Trusty Paws Clinic to offer this service!

If you’d like more info, give our team at the Hub a ring on 0141 552 4164 or you could call 0800 027 7466 (Free from landlines).

To visit the Hub: 72 London Rd, Glasgow G1 5NP

Eagerly Awaited SDS Research Report Launch!

Exploring how to make Self-directed Support a reality for people affected by homelessness.

New legislation relating to Social Care support has been introduced in Scotland. Self-directed Support (SDS) opens up a range of choice in how people are supported to resolve their homelessness. We identified a significant gap in understanding, availability and good practice support in relation to SDS in Homelessness.

Successful recipients of Scottish Government Capacity Building Funding

We secured Scottish Governments funding to run a capacity building pilot that would explore these issues and build understanding across homelessness. Our aim was to explore whether SDS could work in homelessness and what would be needed to enable a move to an SDS approach.

City-wide engagement

Through this research and with the help of Peer Volunteers, we engaged with a wide range of service users, partners and stakeholders across Glasgow who shared their insights, concerns and ideas.

Report Highlights

The report on this research was launched at our AGM on Tuesday 24th November and is available to download from our website. It highlights that we need to find ways to overcome the lack of understanding about SDS, bust the myths and build confidence that will help people move on from homelessness more positively.


Ashley Young and Glenda Meechan led the Self-directed Support Research Pilot Project. Ashley reflects on this experience:

‘For too long people affected by homelessness have been unable to access self-directed support therefore the work we are doing to raise awareness of SDS across the sector is incredibly important’.

‘It was incredibly exciting being part of the team tasked with helping to raise awareness of SDS across the homelessness sector. We engaged with over 300 people and using the information we collected were able to produce a report that that we hope will be used to inform what happens next. This is ground-breaking work and I believe SDS has the potential to make a huge difference to lives of the people we support’.

Service Users views:

  • I would grab choice with both hands if it was offered
  • Currently it feels like it’s ‘one size fits all’ but I think support should be more personalised
  • Being involved in making decisions about my support would make me feel involved and worth something

Stakeholder views:

  • SDS could bring positive changes to people’s lives
  • I feel that with good partnership working we would be able to meet the challenges head on
  • I am very much in favour of people who require social care services managing / directing their support for all of the obvious reasons

See the Executive summary here.

Hear about Melissa’s journey with the Simon Community

My journey working with the Simon Community Scotland began in 2011 as an HNC Social Care student where I was on placement at the Govanhill Women’s Service. I enjoyed my time as a student working with the Simon Community so I decided to apply for a permanent job. I was lucky enough to get an interview and gained employment.

Expanding my experience and qualifications

I started working nightshifts at the Kent Road Women’s Service. I was also able to pick up some daytime shifts. This gave me the opportunity to gain more experience in different roles, including doing co-keywork, as well as work towards completing my SVQ3. I’m very grateful for this as I now have this qualification!

Moving to Castlemilk Men’s Service

After a year and a half I felt that I had outgrown my role as a Nightshift worker and wanted to work as a daytime member of staff. A vacancy came up within the Castlemilk men’s service. It was only fixed term to cover maternity leave, but I felt it was a good opportunity to learn more as a secondment. I visited the Simon Community website to get a bit more information. I knew it was a service for me, but not much more! I found out that it is a registered care home for six men with addiction issues. I decided to bite the bullet and apply for the post and again I was lucky enough to gain the role!

Joining a new team

I was nervous about starting at the Castlemilk service, just like anyone is on their first day of a new job. There was no need to be concerned –  the staff team at Castlemilk were very welcoming and friendly, as well as the service users. The staff were great at showing me the ropes and making me feel a part of the team right away.

Working alongside people at Castlemilk

Castlemilk Service has a nice homely feel to it and a good atmosphere. As with any service which supports individuals with chaotic lifestyles it can have ups and downs, but everyone here pulls together to get through things.

The service was recently decorated which was a bonus. It’s great to be able be in the lovely living room with the service users and “have a gab. All of the service users can sit down to dinner together in the dining room, which also has a darts board and pool table for the guys.

House meetings are held regularly so that the folk living at Castlemilk are able to have a say in everything to do with the service – most importantly house chores and who is cooking each night of the week! This is also when discussions around social activities takes place so the service users decide what they would like to do – for example, things like fishing, bowling, cinema and much more.

Dread turns to delight!

As my secondment was coming to an end, I was dreading leaving the Castlemilk service. I had been working closely alongside service users as a keyworker helping them put a personalised care plans in place that would help them work towards their needs and goals. I had been doing this work for nine months as a Support Worker (level 2). I was delighted that a full-time Support Worker (level 2) post at Castlemilk came up and I went for it. I’m currently on my probation period working in this position and have high hopes of being part of this fabulous service for a long time!

Nicola Sturgeon Puts The Spotlight on Homelessness

This year we have been honoured and delighted to have received input from Scotland’s First Minister, Nicola Sturgeon.

In January she visited our Maxwell Drive service and then delivered the keynote address at our re-launch event in February. Her support and personal interest has added significant profile and value to our work.

During her visit to Maxwell Drive, Nicola gave significant time to get to know and be with the women at the service and to really understand their challenges. She listened to their stories of how homelessness has impacted on them and the value they now feel in themselves. It meant a great deal to the women that someone – seen as so important – took so much time to listen to their story. The women felt they really mattered and what they had to say was really worth hearing.

Nicola’s presence and delivery at our re-launch was a fitting endorsement of our shift to a more national focus as Simon Community Scotland. We look forward to growing from strength to strength and joining with others across Scotland to combat the causes and harsh effects of homelessness.

Carly’s Story: From Prison to Presentations!

Carly’s Story: From Prison to Presentations!

Tough Start

Growing up was difficult and quite chaotic at times. I remember feeling really ashamed and didn’t like myself. I saw the world as a hostile place. I quickly learned if I shouted louder and fought better that would keep people away – I didn’t want people to see the real me. I was quite popular and had lots of friends but wasn’t close to anyone. I felt alone. I was always up in arms against the world.

Hard times

When I started using I felt better. Nothing else mattered and I was complete. It was just alcohol and hash at first but I moved on to harder drugs quite quickly and addiction took over. I would do anything for money for drugs which included shoplifting. I got my first remand in Corntonvale when I was sixteen. Life was pretty much a cycle of making money and getting drugs. One day I woke up to find my boyfriend dead beside me from an overdose.

I felt scared, alone and angry. I went into a Detox centre but I didn’t care about anything anymore. I was asked to leave as my behaviour was really bad. Five days later I had a hit of Coke and had a massive brain haemorrhage which led to a stroke. I was paralysed down my right hand side and couldn’t walk or talk. I was 27.

I spent a year in the Southern General re-learning to walk, talk and live again.

New hope, new accommodation and new challenges

After I came out of hospital I went into a supported accommodation place. I had lost my home while I was in the hospital ­– they just changed the locks. I got a new house in the West End that I have now managed to maintain for 11 years. I stayed clean for four years, went to college and on holidays. I was really living life.

Then I had a number of health problems for which I was put on opiate medication. I was off and running again. This time I went into a rehabilitation service. I knew what I had to do: you have to look at your thoughts, feelings and behaviours and make changes.

Volunteering and new work

I do voluntary work now and I’m so passionate because it changes people’s lives.

To become a Peer Volunteer for the Simon Community we did 12 weeks training. The training was brilliant and it helped with my confidence and self-esteem.

I even had the confidence to apply for a Hepatitis C Community Trainee position with Waverley Care. I was really nervous going for the interview. I went to the Simon Community to pick up my training certificates beforehand and was told to “just be myself and that’s what I did. Waverley Care phoned that afternoon to offer me the position: I think I screamed! I couldn’t believe it especially as I thought that I had messed the interview up.

I have been at Waverley Care a couple of months now. I’m working with people affected by Hepatitis and I use my lived experience to help empathise with others. I have fitted in with the staff team and I’m learning all the time. They are also helping to put me through my SVQ3. There have been challenges but I’m facing them and reflecting on what I could have done differently. Sometimes I can’t believe how different my life is.

Brighter horizons

This past year has been amazing. I’m even learning to drive which I thought would never happen as I only have the use of one hand. I can do anything I put my mind to. From a wheelchair to four wheels driving around and from prison to presentations with my work: Now that’s what I call living life!

Sarah Jane: Finding New Confidence And Skills

My first interview

I was working on my recovery when I came across the Simon Community. They were doing interviews for a training programme for volunteers. I was unsure whether or not I was ready to try this because I had never been for an interview before. I realised that only by pushing through my uncertainty would I make further progress.

Learning new things

I worried for nothing! The process was quite informal, helpful and very supportive. The 12 week training programme covered what would be expected of you as a volunteer and also what you could expect from the Simon Community as a volunteer. The subjects included: Child Protection, Adult Support & Protection, SafeTalk, Confidentiality, Boundaries, Challenging Behaviours, and Roles and Responsibilities.

Through the programme I started volunteering in the Hub. This really improved my confidence and self esteem. I went out with the Street Team and saw another side of the work they do.

Experience helps!

In my time recovering in Phoenix and also as a volunteer one thing stands out above all else: people will share their worries and hopes with others who have had a similar experience either in addiction, mental health, homelessness or having come through the Care System.

As part of my volunteering, I was approached by Glenda and Ashley to help with a piece of research around Self Directed Support. I was given the task of talking to service users who had been or still were homeless. This went really well because they could relate to the fact that I am going through the process of being homeless myself.

Taking on new challenges

Through the support and confidence gained as a volunteer for the Simon Community, I put myself forward to be part of a recovery group for the North East. I was able to use my knowledge, skills and experience to benefit this new initiative. In January 2014 North East Recovery Communities (NERC) was established and I became a Committee member for the very first time.

Ellis’ Story: Moving On

Love and loss

I came to Glasgow 12 years ago from Manchester for a two-week holiday. I never went back because I met my future wife and step children. We had a good a life together and a solid relationship for 10 years until the passing of my step daughter.

The strain of this bereavement resulted in the breakdown of our family. Without the network of family and friends that I had enjoyed in Manchester and, having nowhere else to go, I encountered my first experience of homelessness.

Homeless and struggling

I spent my first night homeless sleeping in the reception of a police station. I had presented as homeless at the Council and was advised that I didn’t have a local connection in Glasgow and was sent back to North Lanarkshire Council. They found me a temporary accommodation hostel in Motherwell. However as they were full, an office was converted and I was provided with a mattress to sleep on. I spent two nights there before a room – a shared living space – became available.

During this time my head was all over the place; I couldn’t concentrate on what was going on around me. I couldn’t think clearly about my finances or what would happen next.

Kind help

It was at this time I was introduced to Geraldine, a support worker from the Simon Community. This was such a blessing – it was the first normal conversation that I had had with someone!

Getting through difficult times

A month later North Lanarkshire Council gave me a ‘Scatter Flat’. It was better than being on the streets, but it was damp and freezing. I suffered depression and felt isolated. It was the lowest point of my life. What got me through was the thought of seeing and spending time with my grandchildren.

I also got a new key worker, David. We built a good rapport and he went above and beyond to help me. One day David and I had a conversation about what I had done in my life and things that I had achieved. He suggested that I look into doing “peer support where people who have experienced homelessness become volunteers and work with others who find themselves homeless.

The Simon Community’s Hub (on London Road) offer advice and information to people who are homeless. They were just about to recruit peer volunteers. When the day came to attend the peer volunteer interview I felt apprehensive and anxious. I really didn’t want to be there but, because of the encouragement I had been given from my support worker, I felt I needed to give it a go. I have never looked back!

New confidence

I have been involved in the daily running of the Hub and various training days. Through all this I have built up good connections with the other peers and staff. The Simon Community have helped my personal development and I have taken part in different activities and projects, including speaking at the AGM and conducting interviews with service users as part of the Self Directed Support Pilot for the Scottish Government. During these interviews, I used my lived experience to make people feel at ease. All this has built my confidence and encouraged me to get involved in other projects.

I now have a better understanding of homelessness and all the issues that come with it and that no two people are the same.

Making a difference

The experience has truly made me feel like part of something and valued. It also made me realise that I want a career in Social Care. I am currently seeking employment within this field. I could not have got here without the hard work I have put in and the achievements that I have made whilst working with the Simon Community.

Personally, life has got better and better. I recently moved into my own flat and I feel settled. Volunteering has built up my self-esteem and confidence. It gives me a reason to get up in the morning. I may not have all the answers but I can certainly try! I enjoy learning new things and I am starting to feel like I make a difference.